At the end of our cell phone contracts, we have been researching phones and plans. Here are factors that weighed heavily in our decisions:
1–Phone reviews. If you want to know what phones have the best mp3 players, battery life, keypad ease, and reception, type in the model and carrier of the cell phone you like in the search field at www.youtube.com. Several outfits do thorough, visual, and technical reviews of the hardware. The flip phone that I want received applause for talk time, standby time, memory card size (1 gb), music file handling, but has a weakness in the antenna. Who knew? L and K are looking at sliders with sweet screens, but found they don’t have the capacity and battery life of the flip phone I want.
2–Upgrade fees. A lot of carriers charge an “upgrade fee” when you renew your contract. Supposedly, it pays for the shipment of your phone. T-Mobile never had one until last November, and it is $18 per phone. And it is subject to tax. But then, we found that many carriers have the same fee. Switching to a new carrier would avoid the fee, but there would be “activation fees” that would be twice as much.
3–Customer service. Some carriers have OK service. Some have horrid service. Some have even have reps in foreign countries that don’t speak English well. I know: One night I gave the phone to my husband in tears because I couldn’t understand the numbers the rep was telling me to punch in my handset. “Un, tree, en, en, eyn.” What? One, three, ten, ten, seven?? “Nah. Un, tree, en, en, eyn.” T-Mobile has been like going from night to day. In the past year we’ve had billing questions, unwanted texting charges, technical issues—and when we have called, the customer service rep has been kind, attentive, and English-speaking. Once she even added a service retroactively to reduce extra charges we had been accruing. The customer service in the store has been sweet, too.
3–Domestic travel. We’ve travelled quite a bit over the US and rarely encountered a dead spot with T-Mobile.
4–Overseas travel. Most countries are on a different cell phone signal–GSM–and US handsets will not work there even if there is satellite coverage. T-Mobile is a rare exception. They offer GSM compatible phones that simply need to be unlocked at the store. AT&T, Nextel, Sprint and Verizon don’t. The local T-Mobile shop cheerfully unlocked my son’s phone at no charge a couple years ago, and he called me when needed from France, no problemo (oops, not French), but will cost you plus des francs. I’ll be payin’ the francs again this summer. Oui, monsieur. 
5–Perks. Most plans seem to have free minutes in the evening and on weekends, so this doesn’t seem to be a big deal. Many have free calling within the plan, as does T-Mobile. Even though a lot of our extended family members have AT&T or Verizon, this seems to be diminished by the fact that mostly we call within our immediate family and those calls seem to be free no matter what plan we use.
6–Overall value. According to most comparison charts of the major carriers, T-Mobile still has the most bang for the buck, starting at $30/mo for 300 minutes. The family plan is $59.99 for 700 minutes and two lines, then $9.99 for each additional line.
So, surprise. T-Mobile, we’re sticking with you. You seem to be the best for this motley crew.
|||||| lynard
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